Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Reply Guarantee

  • Our team of professionals will do their best to respond to your support demands in approximately 1 hour. If, however, the trouble you have experienced calls for help from our Administrators’ =Dept,= we are going to send the ticket to the technician on duty and will submit a reply to let you know.

  • Top quality support service

  • Professional Customer Help Service

  • We are working for you 24/7 to provide you with useful information and tech support as well as to aid you with any difficulty that you could possibly stumble upon whilst maintaining your virtual server. We can easily support you with all pre–installed packages, including your Operating System, server administration panel (with respect to the VPS type) and the Control Panel designed completely by us.

  • Intuitive help center

  • An Informative Help Zone

  • Each part of the Control Panel that is offered as a gift with your VPS offers you a built–in knowledge base. You’ll see a selection of descriptive how–to posts and an array of step by step video classes that illustrate all the general website supervision duties. You can gain access to them by simply clicking the Help or Video buttons in the upper right corner of each Control Panel section.