1 hour ticket response
We are committed to giving a quick and proper solution to each client support ticket posted by a user. Our expert customer service team representatives will examine your situation and will think of the most efficient solution. We offer a 1–hour response time guarantee for all tech support tickets. Actually, the average response time has proven to be 20 minutes.
A First–Class Help Desk Support Service
Each member of our technical support staff has lots of years of experience in the cloud hosting plans business and the vast majority of them have been with us for at least 5 years. They all are ready to reply to all your requests in the most competent way possible.
An Easy–to–Navigate Help Section
To help you get a quick hint on how to use a certain feature, we have incorporated a truly intuitive Help section in our Control Panel. You can search through a big selection of web hosting account management articles and website administration articles, take a glance at our F.A.Q. archive or check out our educational video tutorials.