Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your help requests will be attended to within maximum 1 hour after the trouble ticket or e–mail is received. If your issue needs additional assistance from a server admin, we will direct the ticket or the email to the person in charge, without delay and we will leave a note to inform you that more time will be needed for reaching a solution. Furthermore if you take advantage of the Managed Servers package, any of the server management services included there will be executed whenever you wish.
An Outstanding Client Care Service
- We’ll be online for you 24/7/365 to reply to any queries that you may have about our Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need support tackling server administration tasks, you can order our Managed Servers package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, plus installation and problem troubleshooting services.
An Intuitive Help Section
Our Control Panel was preinstalled for each dedicated web hosting plan. Among its features is a very handy integrated knowledge base that will walk you step by step on everything that you can do. Most of the how–to articles have video versions which demonstrate all the operations that you can carry out in a very illustrative manner. You can find the instructional articles and the video tutorials in the top right corner of each Control Panel section.