Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client assistance staff is trained to fast deal with all cloud hosting plans users’ problems and help questions. Via our ticketing system, you’ll be able to send your question and a support staff member will most likely return to you within maximum 60 minutes. In fact, practice has demonstrated that the average solution period is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is delivered by a team of trained professionals who definitely are prepared to answer to your request as soon as possible. You could contact the support staff by opening a help support ticket from your Control Panel or by sending us an email message. On business days, you can also call us on the telephone or use the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel delivers a detailed practical knowledge base that’s integrated into all sections. In each section, you’ll find a Help control key that will load for you a variety of step–by–step guides on how to utilize a specific option or complete a selected action. Furthermore, we have produced tutorial videos so that you can get a better idea of the Control Panel’s interface.