A 99.9% Server Uptime
Our cloud hosting system is based on a stable, top–hole hardware configuration and a significantly tweaked Linux version. That is why, irrespective of what your web site is, or how many web site visitors you have, or even if there is a DDoS assault, our physical machines will remain up and your sites will remain accessible online.
All cloud hosting plans packages offer a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
In order to offer an outstanding hosting service, you can scarcely depend on the default network configuration in a datacenter. We have built our very own custom internal network in an effort to ensure a faster–than–the–speed–of–light connection speed with the rest of the world.
And thanks to this, irrespective of which datacenters you select: our USA datacenter, our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee applies to all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done our best to lower all possible risks with our cloud hosting packages and despite the fact that our company offers topflight technical support, there are situations when the customer is simply not pleased with what we offer. Or he has to move to a more robust web hosting service, like a VPS server or a dedicated server.
This is exactly why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not completely happy, we will give you a reimbursement.
24/7 Technical Support
We have punctiliously handpicked each single member of our 24x7 support department to make certain that we can offer the best possible client care service that you can get. Each of our customer service technicians has several years of experience dealing with web hosting accounts behind his back, so they know very well what they are doing. What’s more, they’re at your disposal 24–7–365 – you will be able to touch base with them at any moment and they’ll respond ASAP.
Their average support ticket response time is below twenty minutes, while with many other web hosting suppliers you have to wait around for days. What’s more, we offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be responded to in less than sixty minutes.