If you've ever had a cloud hosting account before or you have dealt with any kind of online service, you probably know from your personal experience that for certain things it's better to speak with a live person over the phone than to exchange tickets or email messages. If you'd like to know more about a particular service before you decide to buy it or if something small-scale has to be made, for instance, it is really far easier and quicker to get it done in real time. When you have the option to talk with representatives by phone, it is also very likely that you are working with a real hosting provider, not just a reseller. The type of support that you will get over the phone may differ between different suppliers - from general issues to experienced tech support. Generally most of the suppliers offer pre-sales assistance and first level telephone support, while more complex tech matters are handled via electronic mail and tickets.
Phone Support in Cloud Hosting
We know that the option to speak with a live agent is very important, so we have 3 support lines worldwide (USA, UK and Australia) and you're able to contact us over the phone for 14 hours every day. If you consider obtaining one of our cloud hosting plans, for instance, you can phone us and find more about our solutions before you order in order to ensure that we do cover all system requirements for your sites. Following your purchase, you'll be able to get in touch with us about all the sales and billing problems you may have, or get any kind of general or basic tech information that you need. We've tried to find the optimal balance between telephone and ticket support, so for strictly technical matters you'll have to use our ticketing system, which will help you follow the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we supply include real-time phone support for 14 hours a day. In case you're unsure which plan will be appropriate for your sites, you would like to learn more about a package's features or you're looking for any other type of information about our solutions, you are able to call any of the local telephone numbers that we have in the United States, the UK and Australia and our support agents will help you. If you already have an account, you will be able to contact us about general and sales matters, although we are often able to assist with a large number of tech issues as well. For entirely tech issues you'll need to employ our integrated ticketing system where the communication between you and our technical support team will be in one place, which is the best option in case your trouble can take additional time to be resolved or it has to be escalated to our system administrators.