If you are a website owner, a problem may always surface and it doesn’t necessarily have to be associated with the web hosting service. For example, something could go wrong when you update an Internet app or some important data may be modified or erased by accident. Regardless of what the nature of the problem is, you’ll have to touch base with the respective customer care team and request them to recover a backup or to help you deal with the problem that you’re facing. How timely they’ll do that will determine the amount of time that your sites will be down. For given websites like social networks or online shopping portals, a lengthened downtime interval can often mean losing visitors and cash. For this reason, it’s very important to use the services of a hosting company that offers not only a very good customer support service, but also a timely one.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max response time for any ticket that you submit or any e-mail that you send is just sixty minutes, even in case you contact us during weekends and public holidays. Irrespective of the essence of your problem or question, we will lend a helping hand straight away and will supply you with the needed information to resolve any problem with your sites. The real reply time typically does not surpass fifteen-twenty minutes, which goes to say that you can forget about waiting around for hours and hours on end to get a problem solved or even worse – waiting around a whole day only to receive a reply that more information is required while nothing’s resolved. We’ll assist you in a jiffy just because we understand exactly how precious time can be in the dynamic Internet world. The 60-minute response guarantee is valid for any billing or technical enquiry that you might have with regards to our cloud hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support team representatives are available all the time and they’ll answer any support ticket that you open through your hosting Control Panel within only 1 hour. The ticket response time is guaranteed no matter if you have a generic inquiry connected to your semi-dedicated server or you face a certain difficulty and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time it is, we will be there to lend you a helping hand, as we’re available 24 hours a day to tackle any billing, general or technical issue. If you get in touch with us about anything that’s within our capacity, we’ll resolve it before we respond to you, which implies that you will not have to wait for hours or days while the problem perseveres. If there is something that you need to do on your end, we will give you the needed info – what possible solutions to try out, what steps to take, etc.