A live chat is one of the several ways of communication supplied by some web hosting suppliers as part of their support services. Determined by the service provider, the chat is used for billing, pre-sales and/or technical support. This method of communication is quicker than a support ticket and it makes it less likely to misunderstand or misspell anything as compared to a telephone call with an agent. What's more, if the problem that you experience requires some time to be investigated and dealt with, you're able to do something else at the same time rather than just waiting, like you'd have to do if you call. You can also employ a live chat support service without spending a dime as long as you have web access even when your hosting supplier is based in another country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all of the cloud hosting plans that we offer and we're able to support you with almost everything live. In case you don't have an account with our company yet, we'll be able to provide you with more details about the plans so as to help you to choose the most appropriate package. In case you are an existing client, we will be able to help you with any billing or general matter in addition to with a number of common tech issues, for example an e-mail address installation in a desktop e-mail client. When you are unable to phone us for whatever reason or you're in some country where we don't have a local phone number, the live chat will be the best way to get in touch with us. Of course, some situations require longer time to examine and test, therefore you will have to open a support ticket to our technicians, still, we are able to save your time and help you with numerous issues on the chat.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is accessible every day, even on holidays and weekends. It is the most effective way to learn more details about our semi-dedicated hosting plans if you don't have an account yet or to have an issue resolved in case you are a customer and our support agents will assist you promptly regardless of the time of the day you join the chat. In case you are unsure which package is better for your web sites, if you need advice whether you need a specific upgrade and how to order it or if you have troubles setting up an email account on your computer, you will be able to get in touch with us and we'll provide you with the necessary info straight away. The live chat is available even after our phone lines are off for the day, therefore if you have an account with us, you can rest assured that you will always benefit from quick assistance with any kind of question or issue that pops up.