There are a number of ways to touch base with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you opt for is a trouble ticket system. It is the easiest channel of communication for a number of reasons. If no customer care staff representative is free at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will always be received. Plus, you can copy/paste large pieces of information without needing to worry about typographical mistakes, and in case a specific issue requires more time to be fixed or a number of responses need to be exchanged, all the information will be in the exact same place, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to get in touch with your hosting company is that they are often separate from the hosting platform, which implies that if you need to provide information or to follow guidelines, you’ll have to use at least two separate systems and this number can grow in case you desire to administer several domain names. On top of that, lots of hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for a response.