There are a number of ways to touch base with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you opt for is a trouble ticket system. It is the easiest channel of communication for a number of reasons. If no customer care staff representative is free at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will always be received. Plus, you can copy/paste large pieces of information without needing to worry about typographical mistakes, and in case a specific issue requires more time to be fixed or a number of responses need to be exchanged, all the information will be in the exact same place, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to get in touch with your hosting company is that they are often separate from the hosting platform, which implies that if you need to provide information or to follow guidelines, you’ll have to use at least two separate systems and this number can grow in case you desire to administer several domain names. On top of that, lots of hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for a response.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you will never need to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while you’re browsing your website files or customizing various account settings. The ticketing system is being monitored 24x7 by our customer service staff members and the ticket response time is no more than 1 hour, but it seldom takes more than 20 minutes to obtain assistance. In stark contrast to certain companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you like and request info in regard to any technical or billing problem. Plus, you can see a variety of informational articles, which will help you handle the commonest obstacles on your own.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated hosting plans, was built with the notion that you should be able to manage everything connected to your account from one place and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got a query or confront an obstacle, you can get in touch with our client care staff members immediately without needing to sign in to a totally different system. You can look through your website files or check different settings in your account while you post a new ticket or read the response to an old one. If you’ve got heaps of tickets and you wish to track down a particular one, you can make use of the smart search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll receive a reply in no more than 60 minutes irrespective of the nature of your inquiry or problem.