The access to the customer and tech support that a cloud hosting company offers can tell you a lot about the services that they supply too. In case you are allowed to use just email messages and / or tickets, you have almost certainly come across a reseller not the web hosting provider. When this is the case, you may have to wait for a few days so as to get a problem resolved as the reseller may not be checking their communication regularly or they may have to get hold of the real hosting company for additional assistance. When the supplier provides you with various ways of communication with fast response time that are available anytime, they're most likely the top provider, not only a reseller. Therefore you'll benefit from timely assistance and quality support since they'll have direct access to the servers where your account is. Regardless of the trouble - sales or technical, it's generally much better to have the option to get in touch with your hosting company directly using your favourite way of communication.
24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and technical support for our cloud hosting plans
. Even if you are not our client yet and you have questions, we will assist you promptly and provide you with the necessary information, in order to give you a choice to make the very best decision when you purchase your new website hosting account. We're available at any moment, including weekends and holidays, and we offer numerous options for communication to contact us - phone, live chat, email messages and support tickets. For your benefit, we have several phone numbers around the world, thus you are able to call the one which is closer to you. The maximum response time for your email messages and the tickets is one hour. The actual response time is around 15-20 minutes, so you can forget about waiting for days to receive assistance for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you choose, you are able to take advantage of our 24/7 tech support services even on official holidays. All your web sites will be available constantly and so will we. With numerous connection options, you will be able to select the best way to contact us and find out about our services if you do not have an account yet, or request support if you're already our customer. You can call us, start a chat with a live representative, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with 1-hour answer time guarantee, even though it hardly ever takes more than 20 mins to receive assistance whatever the nature of the trouble. With our customer and tech support services, we will be there for you whenever you need us, not several days later.
24/7 Customer Support in VPS Servers
Using our VPS web hosting plans
, you won't need to wait for more than 1 hour so as to receive support for any kind of situation that you could experience with the server or the software that comes pre-installed with it. We warrant this short response time for all the support tickets which you open through your billing Control Panel or email messages which you send to our tech support crew. We also have local phone numbers in several countries worldwide as well as a live chat service where we can assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the various ways of communication, so whatever your question or problem is, there will always be somebody to help you without delay. If you need help with third-party software, that you cannot deploy or which gives you problems, you are able to take advantage of the Managed Services upgrade package that we provide for all our VPS plans.
24/7 Customer Support in Dedicated Servers
All the dedicated server
packages that we provide feature 24/7 support through numerous methods of communication and with a 1-hour max response time warranty. When you want to learn more about the plans or you have any kind of general or billing questions, you'll be able to call one of the local numbers we have worldwide or you could use our live chat service and speak to a live representative. For strictly technical matters which need some help from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail, because all these channels are more appropriate to keep track of a particular issue. The response time for them rarely is more than 30 minutes, which means that you can forget all about waiting for a full day so as to get help. Our support service is available for any server-related issues, and the pre-installed software. In case you want assistance for third-party apps, you can consider ordering the Managed Services upgrade that we provide with all of the packages.